Clinical & Quality Improvement Services Department

EXECUTIVE SUMMARY

The 3 day training was organized for Medical Directors of Tertiary and secondary facilities, and Directors of the State Ministry of Health & Health Management Board in Ondo State.
The Equitable Health Initiative provided this training to give Health Leaders and managers the opportunity to understand demonstrated, effective health leadership techniques, team building skills and performance enhancement methods that will aid the delivery of quality healthcare with patient satisfaction.
The training was declared open by the Honorable Commissioner of Health, Ondo State. At the beginning of the training, a baseline survey was conducted by self-administered questionnaire. This was to evaluate the gap in Continuous Quality Improvement knowledge amongst the participants. A post test evaluation was also conducted to assess the outcome of the training. The result of the post test showed that at the end of the training the participants had a gained a lot of knowledge on CQI. A total of 37 participants took part in the training. 27 participants took part in the post training evaluation. 100% of participants agreed that the course content was useful and relevant to their needs.

PURPOSE OF THIS TRAINING

During this training, participants will learn how to develop a practicable strategy to improve healthcare quality. They will acquire knowledge on important tools that can be used to improve the quality of healthcare and master how to develop and nurture human resources skills with impact on patient health care from a global perspective. Expected outcomes of the training on Successful completion of the training, participants are expected to be able to:

During this training, participants will learn how to develop a practicable strategy to improve healthcare quality. They will acquire knowledge on important tools that can be used to improve the quality of healthcare and master how to develop and nurture human resources skills with impact on patient health care from a global perspective. Expected outcomes of the training on Successful completion of the training, participants are expected to be able to:

  • Evaluate resources, opportunities and barriers to health care quality.

  • Develop measurement-based strategy for process improvement & problem reduction with realistic goals and objectives.

  • Recognize the significance of leadership and their role in increasing the chances that change leads to improvement.

  • Measure access to care, quality of healthcare and patient experience.

  • Develop implementable quality improvement plans for health institutions.

  • Understand a leader’s responsibility in developing and nurturing human resources skills with impact on patient health care

  • Identify Alternative Approaches to Health Financing and consider implications of financial decisions on the delivery of quality healthcare.

  • Develop and maintain a dynamic, efficient, effective and intrinsically motivated team.

  • Strengthen your techniques for managing team performance.

  • Improve your ability to communicate and execute strategic objectives with your team.

Training content

The following topics were discussed at the training:

The Following Modules were taken during the training

  • Introduction to Quality Improvement

  • Models in Quality Improvement

  • Tools used in for Quality Improvement.

  • Problem Identification

  • Problem Analysis

  • Developing Changes

  • Testing and Implementing Changes

  • Leadership

  • Motivation and Performance Incentives

  • The role of the patient/customer in quality improvement

  • Seven Leadership Leverage Points for Organization-Level

  • Using the Run Chart

  • Building a Hospital Culture for Quality & Efficiency

  • Human Resources Management for Quality Healthcare

  • Health care financing/ Finance Management in Quality Healthcare Delivery

  • Developing a Project Road Map

Methodology

Combinations of training methodologies were adopted to achieve the training purpose. These include:

  • Power point presentations

  • Case Studies

  • Practical sessions

  • General Discussions

  • Group Discussions

  • Group Presentations

FACILITATORS
 NAME DESIGNATION
Dr. Timothy Akinmurele CEO EHAI
Dr. Olatoun Adeola Head, CQIS Department EHAI
Dr. Abayomi Afe Head, Community Medicine Department EHAI
Mr. Ganiyu Agboola Head, Laboratory Services Department EHAI
Mrs. Uju Umeozulu Head, Human Resources Administrative Department, EHAI
Mr. Oluwaseun Aderibigbe Head, Finance Management Department, EHAI
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Engaging participants (CMD SSH Akure) during the training

A director of the Health Management Board

During a break out session

A cross section of participants

2017-12-07T10:14:59+00:00