Sexual and Gender-Based Violence (SGBV) First Responders


Our Organization, Equitable Health Access Initiative (EHAI), is an indigenous non-governmental organization fully committed to positively impacting the human race through the implementation of highly innovative programs and projects that enhance positive, healthy, and productive living. EHAI is seeking to employ a Sexual and Gender-Based Violence First Responder who will have the responsibility of ensuring that women and girls who access services on the REST project have a virtual safe where they can access information, get psychological First Aid counseling, and are referred to services appropriately on Grand Canada Challenges grant to meet program objectives.

OPEN TO:                All Qualified Candidates

OPENING DATE:     July 15, 2022


WORK HOURS:       40 hours a week based on a shift roster (Monday to Sunday)

REPORTS TO:          Project Director

LOCATION:              Lagos State


The SGBV first responder will remotely provide 24/7 Psychological first aid and effectively link survivors of SGBV to appropriate management across all intervention platforms on the REST project. The SGBV first responders will be responsible for Picking calls, responding in real-time on the website chatbot, and providing necessary information and guidance to women and girls.


  • Ensure visitors get real-time responses on the Virtual Safe Space
  • Answer all calls and respond to chat inquiries on the website and mobile App.
  • Answer all calls on toll-free lines
  • Provide appropriate Psychological First Aid on prevention of SGBV
  • Provide appropriate referrals on toll-free lines, websites, and mobile application
  • Provide appropriate documentation on all activities regularly
  • Provide accurate information and serve as a knowledgeable resource for visitors and survivors on all SGBV issues.
  • Shall participate in all meetings as the project demands.


  • Candidates must have a basic understanding of SBGV in the context of the environment to be considered.
  • The candidate must possess highly effective communication skills and techniques, and have demonstrated the ability to communicate effectively in both oral and written forms.
  • Coordinate must also show very strong organizational and time management skills. She must be dependable, must have integrity, and pay attention to details.
  • She must be able to display cooperation skills while working with colleagues.
  • Great Customer relationship management skills
  • Excellent knowledge of the basic operation of the computer.
  • Fluent in English Language and another Nigerian language


  • Candidates for the position must have a First degree in communications, behavioral science, arts, public health, or a related profession and must be vast in knowledge on responding to inquiries and survivors of Sexual and Gender-Based Violence Prevention and Management. Previous experience in a similar role will be an added advantage.
  • Must be a Female.
  • She must have at least two (2) years of experience in a similar position.
  • Intermediate knowledge of the use of the computer is required.

Only shortlisted applicants will be contacted.

Applicants should send detailed curriculum vitae in Microsoft word format and a typewritten cover letter to the Head of Human Resources through: with the job position and location indicated on the cover letter and as the subject of the email.

EHAI is an equal opportunity employer and does not discriminate based on race, color, religion, or sexual orientation.

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